Privacy Policy

We may collect information that you provide directly to EdNexa when you create an account, contact us, complete a career assessment, book counselling, purchase a service, or otherwise interact with our platform.

This information may include:

• Name and contact information such as email address and phone number.
• Age, class, education level, academic information, and career interests.
• Account and profile information.
• Career assessment responses and preferences.
• Information you provide during career counselling or support enquiries.
• Transaction and payment-related information where applicable.
• Technical information such as browser type, device information, IP address, and website usage data.

We use information collected through EdNexa to operate, maintain, improve, and personalise our services.

• Create and manage your EdNexa account.
• Provide career assessments and career recommendations.
• Generate personalised career roadmaps.
• Provide course, education, and skill guidance.
• Deliver career counselling and related services.
• Respond to enquiries and provide customer support.
• Process payments and maintain transaction records.
• Improve the functionality and user experience of our platform.
• Send important service, account, and administrative communications.
• Protect our platform against fraud, misuse, and security threats.
• Comply with applicable legal and regulatory requirements.

EdNexa may collect responses relating to your interests, preferences, education, strengths, goals, and other information when you complete a career assessment.

This information may be used to generate career insights, recommendations, reports, and roadmaps intended to support your career exploration and decision-making.

We do not sell your personal information. We may share information where reasonably necessary to provide and operate our services.

Information may be shared with:

• Service providers that support hosting, communications, analytics, payments, or other platform operations.
• Career counsellors or authorised professionals where required to provide a service you requested.
• Government authorities or other parties when disclosure is required by applicable law or a valid legal process.
• Relevant parties where necessary to protect the rights, safety, security, or property of EdNexa, our users, or others.

We take reasonable administrative, technical, and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, loss, or misuse.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Users should also take appropriate steps to protect their account credentials.

EdNexa may use cookies and similar technologies to maintain sessions, remember preferences, understand how our website is used, improve performance, and provide relevant functionality.

You may be able to manage cookies through your browser settings. Disabling certain cookies may affect some platform features.

Subject to applicable law, you may have rights regarding the personal information we hold about you.

• Request access to your personal information.
• Request correction of inaccurate or incomplete information.
• Request deletion of certain personal information where applicable.
• Withdraw consent where processing is based on your consent.
• Manage certain communication preferences.
• Raise questions or concerns regarding the handling of your information.

Some information may need to be retained where required for legal, security, fraud prevention, accounting, or legitimate business purposes.

EdNexa provides career guidance services that may be relevant to school students, including individuals under the age of 18. Where required by applicable law, appropriate consent from a parent or legal guardian should be obtained before a minor provides personal information or uses services requiring such consent.

Parents or guardians who believe a child has provided personal information inappropriately may contact us to request review or appropriate action.

We may retain personal information for as long as reasonably necessary to provide our services, maintain required records, resolve disputes, enforce agreements, protect our platform, and comply with applicable legal obligations.

Our platform may contain links to third-party websites or use third-party services. Their privacy practices are governed by their own policies, and EdNexa is not responsible for the privacy practices of independent third parties.

We may update this Privacy Policy periodically to reflect changes to our services, technology, business practices, or legal requirements.

When the policy is updated, the revised version will be published on this page with an updated effective or revision date.

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact EdNexa.